The Citizen’s Charter of the Municipality of Luna is known as “PAGANNUROTAN”.
This “PAGANNUROTAN” is established to provide a service guide information on the step-by-step procedure on availing the frontline services of the different departments of the Local Government Unit of Luna in order to reduce bureaucratic red tape, ensure transparency in government administration and encourage people's feedback, comments and suggestions. The implementation is guided by the following principles:
a. Transparency in government decision-making and administration requires information openness on matters involving the affairs of government;
b. Information openness ensures transparency that effectively enforces accountability of public officers;
c. Transparency in government administration and people’s creative use of information generate broad-based support and stakeholdership that ensures the success and sustainability of government programs and projects;
d. Broad-based support to, and stakeholdership of, government programs and projects is generated if the people are included not only in the implementation but also in the conceptualization, monitoring and evaluation thereof.
